• Compass standard invoice format is a PDF document for non-compliant invoicing and US Based Suppliers billing Compass entities requires the following information: 

    • Supplier Name

    • Supplier contact details

    • Compass Contact Name / Requester Name

    • Compass address where goods / services were delivered or performed

    • Invoice Date

    • Invoice Due Date

    • PO number (if applicable)

    • Full description of items / service

    • Quantity or Amount

    ** Note - taxes, shipping, handling and/or miscellaneous fee are not to be bundled into the line item total. They must be separated

  • The standard payment terms at Compass are N60. The due date is calculated based on the invoice date. If there is a contract in place for shorter payment terms, please share this information during the onboarding process.

  • Coupa does not charge suppliers to use the Coupa Supplier Portal. Coupa does offer a Verified Supplier subscription, at a cost, but that is NOT a requirement of Compass.

  • Visit supplier.coupahost.com

  • Microsoft Edge 110.0, Mozilla Firefox 110.0, and Google Chrome 111.0.

  • Using two-factor authentication protects you against fraud. See Enabling or Disabling Two-Factor Authentication for more info. If you don’t have your six-digit backup validation code, contact Coupa Support Team

  • Check your spam/ junk email folder.

  • Your customer has probably deactivated a setting on their end. Contact your customer/Compass to find out if this was intentional. Ask them to check your supplier record or your supplier user in the system. If they can’t solve the problem, they can contact Coupa support.

  • Contact Compass' Coupa team with a description of what page you were on and actions you were completing prior to this error happening. A screenshot is optional but helpful. 

  • It is strongly recommended that you apply for a Tax ID. Application is done through the IRS - please follow this link

  • Please contact you Coupa Supplier Portal Admin or Coupa Help. Compass cannot assist you with visibility to this type of information

  • Creations, modifications or deletions of your Companys Remit-to address and/or Legal Entity are managed by your Companys CSP Admin. If you have a CSP Admin please reach out to them for assistance.

    If you are the CSP Admin then you can adjust this information. To access click the tab called Setup (on the blue ribbon) and Customer Setup subtab located underneath

    Compass cannot provision you CSP Admin access or adjust.anything on your CSP site. The CSP is solely managed by your Company

  • For specific questions related to CSP and navigation contact reach out to coupa@compass.com

    For questions related to banking, TIN, or Company name changes email: accountspayable@compass.com